Oh no! We want your PHEBE experience to be nothing short of fabulous. If your order goes MIA or arrives with a fashion faux pas, please contact our friendly customer support team, and we'll sort it out pronto. Your satisfaction is our priority!

No worries! If you're not home when your PHEBE package arrives, the delivery provider will usually leave a note with instructions on how to reschedule delivery or pick up your parcel. Consider also checking with your neighbor; perhaps they're kindly looking after it for you.

Absolutely! PHEBE makes for the perfect gift. During checkout, you can specify a different shipping address from your billing address. We'll wrap it with love and ship it straight to your lucky recipient.

Once an order is placed, we are unable to change the shipping address. However, if your order hasn't been shipped yet, please contact us immediately with your order number, and we will try to assist you.

Absolutely! We want you to be thrilled with your PHEBE wardrobe. If you'd like to exchange an item for a different size, color, or style, just let us know during the return process, and we'll arrange it for you.

We've got your back! We offer (hassle-)free exchanges for items that that were ordered in a different size (once per order). Just head to our our Returns & Exchanges page and follow the instructions.

No worries! You can contact our customer support team, and they'll help you sort it out. We'll make sure your return is still a breeze, even without the label or packing slip.

Of course! We want everyone to adore their PHEBE gifts. If you received a PHEBE item as a gift and need to make a return or exchange, just reach out to our customer support team, and they'll guide you through the process.

You can stay in the loop by checking the status of your return in your PHEBE account (if you have one). If you ever have questions or need updates, feel free to reach out to our customer support team, and they'll gladly assist you.

If you’d like to cancel or modify your order, please email us with your order number as soon as possible. We’ll do our best to accommodate your request before the order is processed and shipped.

Oh no, that's a bummer! First, double-check your payment information, including your card details and billing address. If the issue persists, don't hesitate to reach out to our customer support team. They're here to help you get that payment sorted out.

We totally get that convenience is key! You can usually save your payment information securely in your PHEBE account (if you have one). This way, your next shopping spree will be even more effortless.

Absolutely! If you return your PHEBE items following our return policy, we'll process your refund using the same payment method you used for your purchase. It's as simple as that!

No way! Your payment information is like a precious fashion secret, and we keep it locked down. We won't share your details with any third parties unless required for payment processing or legal reasons.

Sustainable fabrics deserve some eco-friendly care! Follow the general care instructions, and consider using environmentally friendly detergents to align with our sustainability values.

The secret sauce is love and attention! By following the care instructions on the labels, you'll help your Phebe clothes maintain their quality and radiance for a long time. Treat them with care, and they'll return the favor by keeping you stylish and confident!