Refund policy

Exchange

Picked the wrong size and do you want to exchange for another size? We've got you! In this case we offer a (hassle-)free exchange option (once per order)

  • Click on the return portal link and log in with your order number and e-mailaddress.
  • Select the relevant item(s) and pick the option 'exchange size'.
  • Choose your return method.
  • Bring the re-sealed package your chosen courier or have it picked up by the relevant courier.

Return

  • Click on the return portal link and log in with your order number and e-mailaddress.
  • Select the relevant item(s) and pick the reason that is relevent for your return.
  • Choose your return method.
  • Bring the re-sealed package your chosen courier or have it picked up by the relevant courier.

Return conditions

  • The item has our label and is undamaged.
  • The item has not been worn or washed and should not have a perfume smell or make-up stains (of course you can always fit).
  • Return shipments are at your own risk.
  • We must receive your return within 30 calendar days at the latest.
  • Please note: when registering your return, use the full order number the same e-mail address with which you placed the order.

As soon as the track&trace code of your return shipment indicates that the package has been delivered to us, it may take a few business days before our return team has actually processed the package. As soon as we have processed your return, we will send you a confirmation email. After you have received the return confirmation by e-mail, we will provide a refund, via the chosen payment method you used, within 7 business days.

Return costs

We charge a return contribution of:

  • EUR 5 for the Netherlands;
  • EUR 7 for Germany;
  • EUR 5 for Belgium;
  • EUR 8 for Denmark.

This amount will be deducted from your credit invoice and refund.

Refund

After we receive the return, we will process it as soon as possible. You will receive a confirmation of the return and within 7 business days the amount (possibly minus return costs) will be refunded to the payment method used by you.

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